galibardy galibardy.com | Help
Can DHL deliver to my work address or alternative address?

YES: Everyone has a busy schedule so we appreciate that you may not be able to take delivery at your residential address during the week. If you would like delivery to your work or an alternative address please remember to add this address in the shipping address option.

Please note: DHL do not take instruction to leave at the neighbours address if you are not able to take delivery of your goods. They will only deliver to the stated shipping address. We are unable to change your delivery address once an order has been despatched.

Do DHL deliver on Saturdays?

DHL do not deliver on Saturday’s.

What happens if I miss my DHL delivery?

A signature is required for DHL Express delivery. If you are not in when the courier first tries to deliver they will leave a card and then take your order back and then attempt to delivery two more times on the following working days or alternatively you can arrange to pick up at your local depot. Please follow the instructions on the card left by the courier to arrange redelivery.

What are your despatch times?

If you order after 3pm GMT on Friday then delivery will be despatched on Monday. Please note working days are Monday-Friday, Bank holidays are not working days.

How do I track my order?

DHL is a fully trackable courier service. You will receive your tracking number by email as soon as it is despatched and you can track your orders journey to you via the DHL Website.

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from galibardy.com, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to galibardy.com. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

How do I Return & Exchange?

Return and Exchange Address
galibardy.com c/o Becky Grove
Unit 2, Gateway Trading Estate
London Road, Swanley
Kent, BR8 8GA
ENGLAND

Email Us

info@galibardy.com

Call Us / Join us on Whatsapp

+44 (0)7913 515 198

You have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which you are not satisfied. POSTAGE COST: Please note we cannot refund for returned postage on orders made with a promotional FREE SHIPPING option. You must ship the item(s) back to us, the address for online returns is listed above. If galibardy.com shipped you the wrong item or the item was damaged in transit, we will gladly refund all shipping charges. Please use a ‘Signed For’ delivery service to make sure your parcel reaches us, and retain your postage receipt. We are afraid we can’t accept responsibility for items that fail to get to us. A ‘proof of posting’ form will not be sufficient. Item(s) are to be returned in the same condition as sent and in the original packaging. If item has been worn or damaged, we cannot refund and the item(s) will be returned to you. To return merchandise to galibardy.com follow these easy steps:

Write down the reason for returning the item(s).

You may receive an exact replacement for the item(s) or receive a refund except sale items or Promotional Discount Code items which are non exchangeable and non refundable. It’s your choice, so please indicate whether you prefer to receive a refund or an exact replacement. Replacement items will be shipped to you free of charge. It will be sent to the address on the returned note. If the address is incorrect, please provide a new shipping address on the returned invoice.

Recieving a Refund

If you want a refund, we will credit the credit card originally used. Pack and seal the item(s) and send the package to our return address RECORDED DELIVERY (we will not be held responsible for returned items not sent RECORDED DELIVERY and not received by us. Sale items or Promotional Discount Code items are non exchangeable and non refundable. If you have not received your order and have not contacted us within 30 days from purchase, all records and details of the order are destroyed and your order cannot be refunded.

Breakages

English Pewter and Brass materials are malleable and good for gently manipulating to comfortably fit your wrist. Be Aware: Repeated over-bending will cause the metal to fracture and possibly snap. We will not refund or exchange for adjustable rings, bracelets,bangles or cuffs which have been over-manipulated.

Email Us

info@galibardy.com

Call Us

+44 (0)7913 515 198

Returns and Exchange Address

galibardy.com c/o Becky Grove
Unit 2, Gateway Trading Estate
London Road, Swanley
Kent, BR8 8GA
ENGLAND